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Troubleshooting Connection Issues with the Beehive AI Agent

A step-by-step guide to help you resolve common network or browser issues preventing connection to the AI Agent.

Allison McIllece-Lasswell avatar
Written by Allison McIllece-Lasswell
Updated over a week ago

Having trouble connecting to the Beehive AI Agent?

If you're seeing this message:

"We're having trouble connecting to the AI Agent."
This is usually caused by an unstable internet connection or network settings that block WebSocket access (e.g., firewalls). Please check your connection and try again.


If the issue persists, visit our help page or Contact Support for assistance.

Don’t worry — this is often quick to resolve! Try the steps below 👇


🔄 1. Refresh or Reopen the Dashboard

Sometimes, a simple refresh can resolve the issue:

  • Click "Try Again" or refresh the browser page

  • Still not working? Close the tab and reopen the dashboard in a new one

This quick reset can often re-establish the connection to the AI Agent.


🌐 2. Try a Different Browser

Some browsers may restrict features like WebSockets.

  • Recommended: Chrome, Safari, or Edge

  • Avoid browsers with aggressive privacy modes or extensions enabled.


🧩 3. Disable Extensions Temporarily

Extensions (like ad blockers or privacy tools) can block WebSocket connections.

  • Try temporarily turning them off and refreshing the page.


🔐 4. Check Firewall, VPN, or Antivirus Settings

These tools can block the connection behind the scenes.

  • macOS:

    •  Go to System Settings > Network > Firewall

    • Under VPN & Filters, look for any tools or profiles that may be blocking access

  • Windows:

    • 🪟 Open Windows Security > Firewall & network protection

    • Check for active VPNs, antivirus software, or third-party firewalls that might restrict connections

  • Other devices/networks:

    • 🔧 If you’re on a corporate, school, or guest Wi-Fi, IT policies may block WebSocket access.

    • In this case, please reach out to your IT or network administrator for assistance


✅ 5. Whitelist Our App (For Network Admins)

Make sure your network isn’t blocking us by whitelisting our application:
📌 Whitelist: app.beehive.ai

  • This can help resolve access or connectivity issues to the AI Agent.

  • Please reach out to your IT or network administrator for assistance.


🌐 6. Test WebSocket Compatibility

The AI Agent uses WebSockets to enable real-time communication in your browser.

  • To check if your browser supports WebSockets, visit: websocketstest.com

  • Click “Run Test” and wait for the results

If the test fails, it’s likely that a browser setting, firewall, or network restriction is blocking the connection. You may need to adjust those settings or contact your IT administrator for help.

📸 Tip: You can also take a screenshot of your test results and share it with our Beehive AI Support team — we’ll help you interpret the results and provide next steps.


🧑‍💻 Still Need Help?

We’re here for you! If none of the above steps work:

Or use the Contact Support link shown in the error message.

👉 When reaching out, it helps to include:

  • Your browser and OS (e.g., Chrome on Windows 11)

  • Whether you’re on a home, work, or school network

  • What steps you’ve already tried


Thanks for your patience — we’ll help you get connected in no time! 💬⚡

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