Three-Paneled Open-Ended Widget Design
Our Open-Ended widget design features a streamlined three-paneled layout, making it easy for you to navigate through data, analyze customer responses, and uncover actionable insights. Here's what each panel offers:
Panel 1: Categorization
Panel 1: Categorization
The first panel provides a comprehensive list of AI-categorized concepts.
Key aspects of this panel:
Parent-Child Structure: The hierarchical structure of parent and child concepts facilitates effortless scanning and high-level data analysis, with the added flexibility to delve into granular details as needed. Learn more about parent-child hierarchy here.
Interactive Exploration: Click on concepts to view related response data and AI generated Insights in other panels.
Panel 2: Responses
Panel 2: Responses
In this panel, you can read through actual customer responses and gain a deeper understanding of their feedback. This section is designed to give you a raw look at customer sentiment, allowing you to identify trends and areas for improvement.
Key aspects of this panel:
Verbatims: View the exact customer or consumer verbatim responses used, offering valuable insights into their thoughts, motivations and feelings.
Individual Customer Profiles: Click on a response to access the full record of that customer, which includes their demographic information and other relevant data.
Search and Filter: Quickly find responses based on AI-categorized concepts, keywords or other criteria.
Bookmark Responses: Use the bookmark function to save specific responses for later review, allowing you to easily revisit important customer feedback without needing to search again.
Interactive Exploration: Click on Concepts within specific responses to reveal related concepts and view AI generated Insights in other panels.
Panel 3: AI Insights
Panel 3: AI Insights
This panel is all about turning data into actionable insights. Our AI technology automatically generates Key Takeaways based on your current selections - whether that be a Concept, a Segment, or a comparison of multiple Segments. This feature is designed to help you quickly understand the big picture without having to sift through endless data.
Key aspects of this panel:
Automatic Insights: Gain meaningful insights without manual analysis. The AI identifies trends and patterns for you.
Dynamic Updates: As you explore different categories and responses, the AI Insights panel updates in real time to reflect your selections.
Interactive Exploration: Click on Concepts within the AI Insights panel to uncover related concepts and view corresponding response data in other panels.
Top Supporting sources: Select "Top Supporting Sources" to delve into customer responses that support the AI-generated key takeaways. These sources offer direct evidence and context, giving you a clearer understanding of the insights' origins and helping you validate their accuracy. Learn more about Top Supporting Sources.
Feedback and Regeneration: Each insight in the AI Insights panel has dedicated buttons that allow you to interact with and refine the content. Here's how you can use them to provide feedback and regenerate insights:
Thumbs Up (👍) for Positive Feedback: If you find an AI-generated insight accurate and useful, click the thumbs-up icon. Additionally, you can leave a comment explaining what made this insight valuable to you. Your positive feedback helps the AI understand what works, guiding it to create more insights along these lines in the future.
Thumbs Down (👎) for Negative Feedback: If an insight falls short of your expectations or appears inaccurate, click the thumbs-down icon. You can also leave a comment to explain what you didn't like about the insight. This negative feedback assists the AI in learning from your critique, reducing the chance of similar unsatisfactory insights reappearing.
Regenerate (⟳) to Generate New Insights: If you want to refresh an insight or get a different perspective, click the regenerate icon. This action prompts the AI to generate a new set of insights based on the same data. It's a quick way to explore different angles and discover new information.
Notable features of AI insights:
Automatically generated AI insights
AI insights are automatically generated based on your current selections. As you navigate through the data, the AI system dynamically updates the insights, reflecting your current focus and context. This automation streamlines your workflow and ensures you receive relevant insights in real-time, allowing you to make data-driven decisions more efficiently.
Generate insights based on applied segments and filters
You can generate AI insights based on applied filters and segments, allowing for more precise analysis. This functionality provides insights tailored to specific data subsets, giving you a focused view of trends and patterns. When multiple filters or segments are applied, you can compare them to observe differences and similarities, offering a comparative analysis for deeper understanding.
This feature also works within the context of specific concepts. If you're investigating a particular area, you can apply filters and segments to generate insights that focus exclusively on concepts you have currently selected. This approach allows for a granular examination, enabling you to derive unique insights based on your chosen filters and segments.
View Top Supporting Sources for key takeaways
Following any given key takeaway, you may notice a "Top Supporting Sources" icon containing a quotation symbol. Selecting this will display a curated selection of responses that align with the key takeaway. These responses are representative, though not exhaustive, providing a sample of feedback that supports the AI-generated insight.
Clicking on the icon opens a pop-up window where you can examine these "sources" for additional context. This feature allows you to understand the specific customer feedback that informs the AI-generated insights, providing a basis for assessing their reliability and relevance.
We hope you find the three-paneled widget design helpful in exploring and understanding your data. If you have any questions or feedback, please don't hesitate to reach out to our support team. We're here to help!